FAQ

JadeJoshua Jewellery – Frequently Asked Questions

What is 925 Sterling Silver?

925 Sterling Silver is composed of 92.5% pure silver, with the remaining 7.5% typically being copper. Since pure silver is too soft for jewellery, the addition of copper enhances its strength and durability, making it suitable for everyday wear.

Are Your Jewellery Pieces Stamped with a 925 Hallmark?

Yes, all our sterling silver jewellery carries a 925 hallmark to verify its authenticity. However, for delicate pieces such as small stud earrings, the hallmark may be placed on the butterfly back to prevent damage.

What Are Cubic Zirconia Stones?

Cubic Zirconia (CZ) is a high-quality synthetic gemstone designed to closely resemble diamonds. These stones are optically flawless, highly durable, and available in various colours, including classic clear (crystal), pink, and purple (amethyst).

What Are Crystal Stones?

Crystal stones are man-made glass gems crafted using quartz, minerals, and sand. They come in a wide range of colours, shapes, and sizes. At JadeJoshua Jewellery, we use high-quality Preciosa crystals sourced from Austria.

Is Your Jewellery Free from Nickel and Lead?

Yes, all of our jewellery is rigorously tested to ensure it is free from nickel, lead, and other harmful substances, making it safe for sensitive skin.

Is Silver Jewellery Safe to Wear?

Absolutely. Sterling silver is a hypoallergenic metal, free from toxic elements such as nickel, lead, and cadmium. Additionally, we conduct strict quality control and safety checks on all our products.

What is the Difference Between Gold and Gold-Plated Jewellery?

Gold jewellery is made entirely of gold, whereas our gold-plated pieces are crafted from sterling silver and coated with a thin layer of genuine 14k gold. This process provides the look of solid gold at a more affordable price.

Do You Use Real Gold in Your Gold-Plated and Rose Gold Jewellery?

Yes, we use real 14k gold for both our yellow and rose gold-plated jewellery, ensuring a luxurious and high-quality finish.

Is Your Jewellery Ethically Made?

Yes. Our jewellery is produced in a single, ethically managed factory in Bangkok. We regularly visit the facility, which is regulated and audited by Sedex to uphold strict social welfare, health, and safety standards.

Are Your Raw Materials Ethically Sourced?

Yes, all of our raw materials are sourced responsibly from conflict-free zones. Our silver is mined in Australia and South America under ethical mining practices.

How Long Does It Take to Dispatch My Order?

We aim to dispatch all orders within 3-6 working days. In rare cases, shipping may take up to 10 days due to unforeseen delays with Royal Mail or other couriers. While we strive to meet estimated delivery times, external factors beyond our control may occasionally affect shipping.

If you have any further questions, feel free to reach out to our customer service team!